Service Promise Language Assist

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  • Service Promise Language Assist

Now Assist Native and Dynamic Translation FAQ

Now Assist Virtual Agent uses Now Assist Dynamic Translation to answer questions based on the user's set language, using generative AI or an LLM to perform these actions. The Now Assist translation service uses the default provider shipped with Now Assist Dynamic translation at no extra charge. 2.

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Native and Dynamic Translation for Now Assist FAQ

The integrated use of multilingual LLMs provides a deeper understanding of context, idiomatic expressions, and cultural nuances within each language, which provides more natural and accurate outputs. Dynamic translation is the real-time conversion of text from one language to another using services that translate content as it is received.

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Now Assist ITSM Capabilities Overview

In our last article, we gave you an overview of how Now Assist for ITSM benefits your organization. In this article we're going deeper and will tell you how Now Assist for ITSM works and its key features. Let's start with a quick introduction of ServiceNow's Large Language Model (NowLLM for short). At their core, LLMs have 3 core capabilities:

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Real Time Language Switcher in Virtual Agent

With the introduction of San Diego, a new feature known as " dynamic translation " empowers VAs to deliver a more multilingual customer experience. This functionality enables users to seamlessly switch between languages during VA interactions. Plugins to Activate: 1. com.glide.cs.runtime_language_detection_translation.

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